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Contact ViX Customer Service

How to Reach a Person at ViX

Verified Contact Information

Legal:

  • 1-305-487-5441
    DMCA Inquiries
Send Message

Customer Service:

tu-development@univision.net
App Support
support@vix.com

General Info:

ayuda@vix.com

Legal:

copyright@correo.univision.com
Copyright Infringement Inquiries
privacidad@televisaunivision.com
Privacy Inquiries
privacy@univision.net
Privacy Inquiries
privacy@vix.com
Privacy Inquiries
legalnotices@univision.net

ViX Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular ViX Phone Number
1 (305) 487-5441
Average Hold Time
More than 30 min
Average Calls duration
1 minute
Most Popular ViX Email Address
ayuda@vix.com
Issue Resolution Rate
Low (7% reported full resolution)
ViX Customer Service Rating
2.9 out of 5
View full overview

How to Contact ViX Customer Service?

Most Popular Number:

(305) 487-5441
DMCA Inquiries
Total calls: 126 Issues resolved: 7 Last call: Jul 9, 2026

You can call Vix customer service number at 1-(833) 345-1251. This phone number will be answered by a Vix representative who can help with any technical issues or app questions.

Thanks to this direct number, Vix is assisting users have an easy way to get their problems resolved. In addition Vix provides different ways to contact Vix customer service. You have the option to email from their official website. Another option available is their chat service, which utilizes the ViX Virtual Assistant. Upon clicking on the chat option, a chatbox pops open where you can interact with this virtual assistant.

Vix also provides the option to reach Vix customer service team via their official email. Visit the official Vix website and you can navigate to the Vix Help Center. If you don’t find th Vix Help Center, scroll down the home page and you will spot different methods to contact Vix's customer service.

Here you will see the option to email. Once you click on it, you will be redirected to a new web page where you will see a ‘request for help’ form. Fill in the form with the required details and proceed to submit. Soo one of Vix's customer service representatives will respond to your query soon and you can receive the assistance promptly.

If you wish to cancel Vix subscription, the process is quite simple. Start by navigating to the "My Account" section on their website. From there, choose the "Manage my subscription" option. This will lead you to an interface where you can find and select the "Cancel my subscription" choice. As a part of the cancellation process, you'll need to confirm your account details by entering your Vix account email and password, then click 'continue'.

Once completed, you'll be directed back to the account management menu where you will now see a new option labeled "Reactivate my subscription". This button provides you the convenience to reinstate your Vix Premium subscription at any point in the future. After finalizing your cancellation, confirm that you have received an email notification affirming your successful unsubscription from Vix.

If you are unable to follow this process, go to the official website and fill in the ‘Request for Help’ and you will hear back from one of the VIX customer service representatives.

PissedConsumer Club

Contact Information

ViX Website:

ViX Help Center:

Corporate Office Address:

TelevisaUnivision, Inc
8551 NW 30 Terrace
Miami, Florida 33122
United States

Other Info (opening hours):

Mailing Address:

DMCA

TelevisaUnivision Communications Inc.

5999 Center Drive

Los Angeles, CA 90045-0073

More contact details

Summary of ViX Customer Service Calls

14.2K TOTAL
CALLS
00:48 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call ViX?

Activation/ Cancellation Question:

  • “I need canceled my account”
  • “Cancelation of this service”
  • “Cancelation”

Account Question:

  • “Log in problem”
  • “Because a subscription of 8499 has been charged and I still get commercials”
  • “Member services”

Product/ Service Question:

  • “I pay Vix ICant connect To my T.V”
  • “Unable to see Mexico game live”
  • “Vix and my TV not working I don’t know why I have vix premium for two many years ago”

Payments and Charges Question:

  • “I need to paid my premium”
  • “Bien charged without approval”
  • “Unauthorized charges”

Request for Information Question:

  • “I want to speak to a customer”
  • “Speak with costumer crevice”
  • “How to connect on my iPhone”

Staff Question:

  • “Vix service”
  • “Did not order service that was charged to my account”
  • “Vix premium service is not working.”

Website/ Application Question:

  • “The app freezes up”
  • “App not working”
  • “Website impossible”

Return/ Replace Question:

  • “I change my Gmail”
  • “Need to change my email”
  • “Changing payment plan”

Refund Question:

  • “Refund”
  • “Refund and login”
  • “Need refund didn't purchase”

Shipping and Delivery Question:

  • Want to get package, need help to do so!
  • “Vix aggaro dinero de mu tarjeta sin permiso”
  • “Trying to pay for to get the premium”

Cards Question:

  • “My card getting charged”
  • “Because I had trayn with my phone and and go in circul and don’t conpplete the credo card that you show are old”
  • “Take out my number card”

Other Question:

  • “Spanish”
  • “Reembolso”
  • “No puedo ver los partidos de *** bol”

Compare ViX Customer Service To

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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