Contact ViX Customer Service
ViX Phone Numbers and Emails
Toll-Free Number:
-
(844) 919-1930Privacy Inquiries
ViX Emails:
How to Contact ViX Customer Service?
Most Popular Number:
| Total calls: 8 238 | Issues resolved: 191 | Last call: Dec 12, 2024 |
ViX Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
ViX Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call ViX is 8449191930. 27% of customers managed to speak with a real person.
The average hold time is more than 30 min. The longest wait times are on Tuesday, while the shortest are on Thursday. The average call time is 1 minute.
Be prepared for the call as ViX may ask you for the following information to identify you as a customer: email, first and last name or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
ViX Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call ViX is 8449191930. 27% of customers managed to speak with a real person.
The average hold time is more than 30 min. The longest wait times are on Tuesday, while the shortest are on Thursday. The average call time is 1 minute.
Be prepared for the call as ViX may ask you for the following information to identify you as a customer: email, first and last name or phone number.
People call ViX mainly because of activation/ cancellation, account and product/ service.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact ViX is ayuda@vix.com. 92% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
Contact Information
ViX Website:
ViX Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
DMCA
TelevisaUnivision Communications Inc.
5999 Center Drive
Los Angeles, CA 90045-0073
ViX Customer Service Reviews
Terrible... Needed a live agent to help w VIX on my tv...haven't been able to watch VIX...but yes U r charging me!!!
How Good is ViX's Customer Service?
Summary of ViX Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call ViX?
Activation/ Cancellation Question:
- “I want to subscribe”
- “I want to cancel vix”
- “Cancel”
Account Question:
- “My subscription”
- “I have a membership already and I’m trying to watch Vicks on my tablet and and he keeps asking me For to sign in again pay my money I refuse cause I already have I already paid for Ford for this year for next year OK so I need somebody to check tha”
- “I can’t access my account”
Product/ Service Question:
- “Vix premium not working”
- “My vix primium is not working”
- “Un-familiar message on screen”
Payments and Charges Question:
- “Paid subscription but don’t have access”
- “False charge”
- “I been over charge”
Request for Information Question:
- “Help for my service primium”
- “Need help”
- “How to log in”
Staff Question:
- “Trying to get my service”
- “Customer service”
- “Services”
Website/ Application Question:
- “Can not up load Vix app no matter what I tried”
- “I can’t download”
- “Poblemas instalaciones”
Shipping and Delivery Question:
- “Delivery carges issues”
- “I'm paying the $60 premium package and I keep looking at commercials in the programming.”
- “Porque me cobraron a mi targeta 63 dlls”
Refund Question:
- “Refund for subscription I never”
- “Refund”
- “Need a refund”
Return/ Replace Question:
- “Change service under my name”
- “New email change”
- “Change my plan”
Cards Question:
- “Because I have premium Vix and the serie I’m watching is giving me a lot of commercials, they asked me my credit card to get my answers and they charge me 35.00 dollars, I need to talk to someone”
- “Update card on file”
- “Issue with my card”
Other Question:
- “Estoy pagando vix premiun”
- “No puedo ver la programaciin no me deja entrarven mi cuenta”
- “No puedo ver vix”
Compare ViX Customer Service To
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